Troubleshooting - Q2 Radio App
Q. I have downloaded and installed the Q2 Radio set up application and plugged in the Q2 Radio, but nothing works?
Answer: Once the unit has been connected using the supplied USB cable, you simply need to launch the application you have installed on your computer in order to set up the Q2 Radio. If you are using a MAC, you will find the program in the ...
Q. I get "Error: cannot find main class" or "cannot find jvm.dll" when I launch the Q2 Radio app?
Answer: This only affects PCs that have a corrupt registry entry or corrupt deployment properties file for Java. The Q2 Radio app uses Java as its platform, so this will mean the app cannot launch. The problem is easily fixed by reinstalling Java. To ...
Q. The settings tab is blank within the Q2 Radio app and I cannot adjust the turn on volume?
Answer: Have you connected the Q2 Radio to your computer using the USB cable provided? If you look at the little computer icon in the bottom left corner of the app window, it should be green. If it is crossed out, then check your USB connection and ...
Q. I keep pressing the refresh button within the Q2 Radio app, but I can't see any available network connections?
Answer: Have you connected the Q2 Radio to your computer using the USB cable provided? Look at the little computer icon in the bottom left corner of the app window; it should be green. If it is crossed out, then check your USB connection and make ...
Q. I cannot drag any stations onto my Q2 radio?
Answer: Have you connected the radio to your computer using the USB cable provided? Look at the little computer icon in the bottom left corner of the app window; it should be green. If it is crossed out, then check your USB connection and make sure ...
Q. When I change the initial volume of the Q2 Radio in the settings tab of the app it doesn't seem to work.
Answer: The initial volume is the listening level which the radio will go to, after being switched on using the switch on the rear panel. If it is righted from the face down or face up (mute) position, it will resume at the previous listening level.
Q. I cannot see my router in the Networks tab on the Q2 Radio app?
Answer: There could be several reasons for this and you should check them in the following order: 1) Press the Refresh button on the Networks tab. This will force the radio to check for nearby Wi-Fi signals. 2) The Q2 Radio could be out of range of ...
Q. How do I update the Q2 Radio Application software?
Answer: Every time the application is launched, it automatically checks to see if there is a later version; if there is, a message is displayed and you can choose to download the latest version. Alternatively you can just download the latest version ...
Q. When I try to update my Q2 Radio I get "portal error #2" and the update fails?
Answer: This is because the radio has not had time to contact our servers before the update button was pressed. If you get this error message, please switch the radio off and on again and try the update process once more. Please allow the green LED ...
Q. How do I update the firmware on my Q2 Radio?
Answer: The setup application also provides a mechanism for updating the firmware. Before you begin make sure that the computer the application is running on and the Radio are both connected to the internet. When the Application detects the radio it ...
Q. The Q2 Radio setup application is saying a firmware update is available. Do I have to update the firmware?
Answer: No, you do not have to update, but it is highly recommended. Firmware updates are designed to improve the performance, compatibility and features on the product.
Q. I get loads of security messages and unsigned driver errors when I try to install the the Q2 Radio set-up app?
Answer: Your Windows operating system is set by default to be cautious about new software that you have downloaded to your computer. The Q2 Set up app is perfectly safe and will not affect the correct operation of your PC, so you can click "Yes", ...
Q. When I install the Q2 Radio downloaded application I get an error "connection to server failed" ?
Answer: This can happen because the file you downloaded initially is actually a download manager which wants to access the internet to find the correct application file for your particular machine. Depending on your firewall and its settings one of ...
Q. I'm using Windows Vista with my Q2 Radio, but I didn't get a Desktop icon on installation!
Answer: Vista users will find that to start with the OS puts an icon in the start menu instead of on the desktop. The first time you connect your radio to the USB port on your PC the desktop icon will be generated.
Q. Why must I install the Q2 Radio Set-up Application?
Answer: You need to use the Q2 Radio set-up application to configure your radio. The application is necessary to add or change internet radio stations and to link the radio to your wireless network. You can also use it to customise settings such as ...
Q. Which operating systems can I use my Q2 Radio with?
Answer: Mac - Mac OSX 10.5 or later. Older versions are not supported. Windows - Windows XP, Vista and 7, and with both 32 and 64 bit versions. NB: Please note that here is currently no setup application for Linux; the Q2 Radio must be configured ...
Q. Why can't I download the Q2 Radio app?
Windows The setup app should run perfectly well on Windows 7 or 10. The app uses a download manager to check the operating system of your computer, and whether it already has Java installed, to ensure you download the correct version of the firmware. ...
Q. My Q2 Radio App will not search for any stations?
Answer: Because this is a legacy product, we are no longer able to support the application software with the frequent updates required to fix bugs such as this and so we are unable to confirm that this issue will be fixed any time soon. A possible ...