Q. When I try to update my Q2 Radio I get "portal error #2" and the update fails?

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• Q. I get "Error: cannot find main class" or "cannot find jvm.dll" when I launch the Q2 Radio app?

  Answer: This only affects PCs that have a corrupt registry entry or corrupt deployment properties file for Java. The Q2 Radio app uses Java as its platform, so this will mean the app cannot launch. The problem is easily fixed by reinstalling Java. To ...

• Q. How do I update the Q2 Radio Application software?

  Answer: Every time the application is launched, it automatically checks to see if there is a later version; if there is, a message is displayed and you can choose to download the latest version. Alternatively you can just download the latest version ...

• Q. When I install the Q2 Radio downloaded application I get an error "connection to server failed" ?

  Answer: This can happen because the file you downloaded initially is actually a download manager which wants to access the internet to find the correct application file for your particular machine. Depending on your firewall and its settings one of ...

• Q. The Q2 Radio setup application is saying a firmware update is available. Do I have to update the firmware?

  Answer: No, you do not have to update, but it is highly recommended. Firmware updates are designed to improve the performance, compatibility and features on the product.

• Q. How do I update the firmware on my Q2 Radio?

  Answer: The setup application also provides a mechanism for updating the firmware. Before you begin make sure that the computer the application is running on and the Radio are both connected to the internet. When the Application detects the radio it ...