Q. When I install the Q2 Radio downloaded application I get an error "connection to server failed" ?
Answer:
This can happen because the file you downloaded initially is actually a
download manager which wants to access the internet to find the correct
application file for your particular machine. Depending on your firewall
and its settings one of the following may occur when access to the
internet is required by the download manager:
1. If your firewall gives you a choice to Allow or Deny access to the
internet, you should always choose to allow the "Q2 Installer" to access
the internet. Installation will pause until you make this selection and
will fail if you deny access to the internet.
2. If your firewall or anti-virus software is set to always block all
programs from accessing the internet, then the installation will fail. In
this case you may find that there is an option in the anti-virus/firewall settings where you can choose which programs are
exceptions to the rule and allowed access. Please refer to your anti-virus/firewall user documentation* for further details and make the "Q2
Installer" an exception.
3. If neither of the above work you can temporarily disable the anti-virus software* or firewall while you try the Q2 installation again. Once the
installation has finished successfully, please remember to reactivate the
anti-virus software.
*You will need to consult the user documentation that came with the
particular anti-virus software you are using in order to find out the correct
way to make these adjustments. If you are using the popular Norton's
anti-virus, the following link may prove useful:
http://service1.symantec.com/support/nip.nsf/docid/2003071515220236