Q2 Wi-Fi Internet Radio Support

Q. Why can't I download the Q2 Radio app?

Windows

The setup app should run perfectly well on Windows 7 or 10. The app uses a download manager to check the operating system of your computer, and whether it already has Java installed, to ensure you download the correct version of the firmware. This is a very small app that you will find after you click the download link on the website here.

Sometimes the operating system is suspicious of the download manager, and won't allow it to work properly; if you see any system warnings, you can safely ignore these. Depending on your operating system, you might have to adjust your security settings. Another possibility is that you need to have administrator rights to run the setup app. To do this, right click the icon and click run as administrator.

If you are still having problems you can try using the direct download links here. You will need to choose which operating system you have

32-bit Windows
64-bit Window


Apple iOS

The app can be downloaded here, and has been fully tested and works OK with Mac iOS X. In order to install the app, you will need to double click the Q2.pkg. You will get a message telling you that the app is not from an identified developer. Go to Settings/Security&Privacy and click the “Open anyway” option. The app will then install. After installation when you run the app, the iOS will flag that it needs Java 6E platform in which to run. If you click the more option you will be taken to this page to download the legacy version of Java that you need.

Once you install the deprecated version of Java the app will run normally.