Q. I get "Error: cannot find main class" or "cannot find jvm.dll" when I launch the Q2 Radio app?

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• Q. When I try to update my Q2 Radio I get "portal error #2" and the update fails?

  Answer: This is because the radio has not had time to contact our servers before the update button was pressed. If you get this error message, please switch the radio off and on again and try the update process once more. Please allow the green LED ...

• Q. My Q2 Radio App will not search for any stations?

  Answer: Because this is a legacy product, we are no longer able to support the application software with the frequent updates required to fix bugs such as this and so we are unable to confirm that this issue will be fixed any time soon. A possible ...

• Q. I have downloaded and installed the Q2 Radio set up application and plugged in the Q2 Radio, but nothing works?

  Answer: Once the unit has been connected using the supplied USB cable, you simply need to launch the application you have installed on your computer in order to set up the Q2 Radio. If you are using a MAC, you will find the program in the ...

• Q. Why can't I download the Q2 Radio app?

  Windows The setup app should run perfectly well on Windows 7 or 10. The app uses a download manager to check the operating system of your computer, and whether it already has Java installed, to ensure you download the correct version of the firmware. ...

• Q. When I install the Q2 Radio downloaded application I get an error "connection to server failed" ?

  Answer: This can happen because the file you downloaded initially is actually a download manager which wants to access the internet to find the correct application file for your particular machine. Depending on your firewall and its settings one of ...