Troubleshooting - Connectivity
Q. Will the Q2 Radio be compatible with my new 802.11n router?
Answer: The standard used by the Q2 Radio for network connectivity is 802.11b/g; if you have an 802.11n rated Wi-Fi router it will also work as they automatically support 802.11 b/g.
Q. Will the Q2 Radio work with a Sky Router?
Answer: Yes - the Sky routers are normally a re-branded Netgear model, and we have done extensive testing with these devices. The SSID and Wireless Key will be written on the bottom of the router. You will need this info when setting up the Q2 Radio ...
Q. Will the Q2 Radio work with my BT Home Hub router?
Answer: Yes - the BT Home Hubs are standard Wi-Fi routers, and we have carried out extensive testing with them. You simply need to know the SSID and wireless key which are written on the back of the Home Hub or are present on a removable plastic tag. ...
Q. How do I know which wireless network my Q2 Radio is connected to?
Answer: Use the Network tab in set-up application with the radio connected and switched on. The name of the wireless network you are connected is displayed in green text.
Q. Will the Q2 Radio connect to secure networks?
Answer: Yes, the radio is compatible with WEP, WPA and WPA2.
Q. Will the Q2 Radio connect in a hotel or to Wi-Fi hotspots?
Answer: Yes, but only if there is direct Wi-Fi access to the internet via a connected network router. Most hotels operate an internet access system where once you have joined their Wi-Fi network you must log onto the internet using a web browser ...
Q. The internet radio stream keeps dropping out with my Q2 radio?
Answer: Green LED flashes This is caused by intermittent internet stream and not a fault with the radio. Unlike traditional radio broadcasts, there is a finite limit to the number of people who can listen to a radio stream at any one time. If you ...
Q. I am having WEP Key issues with my Q2 radio?
Answer: A potential problem is that the key you are using is a word or phrase which is used by your router to generate the real WEP key (which is a number in hex code). If this is the case, you could try this link to find the real pass key. You will ...
Network Connection Issues
With connectivity issues, one thing that springs immediately to mind is that your router is set to auto channel hop and has set itself to channel 12 or 13. Unfortunately, the Q2 is not able to use these two channels because it is based on a US WLAN ...