Q2 Wi-Fi Internet Radio Support

Q. How do I know which wireless network my Q2 Radio is connected to?

Answer:

Use the Network tab in set-up application with the radio connected and switched on. The name of the wireless network you are connected is displayed in green text.

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    • Network Connection Issues

      With connectivity issues, one thing that springs immediately to mind is that your router is set to auto channel hop and has set itself to channel 12 or 13. Unfortunately, the Q2 is not able to use these two channels because it is based on a US WLAN ...

    • Q. Can I use 5GHz WiFi with my Q2 radio?

      Answer: Unfortunately 5GHz is not supported as the Q2 radio pre-dates the implementation of 5GHz, however you should be able to still use a 2.4GHz connection by ensuring that this setting is enabled on your dual-band router.

    • Q. I keep pressing the refresh button within the Q2 Radio app, but I can't see any available network connections?

      Answer: Have you connected the Q2 Radio to your computer using the USB cable provided? Look at the little computer icon in the bottom left corner of the app window; it should be green. If it is crossed out, then check your USB connection and make ...

    • Q. Will the Q2 Radio connect in a hotel or to Wi-Fi hotspots?

      Answer: Yes, but only if there is direct Wi-Fi access to the internet via a connected network router. Most hotels operate an internet access system where once you have joined their Wi-Fi network you must log onto the internet using a web browser ...

    • Q. The internet radio stream keeps dropping out with my Q2 radio?

      Answer: Green LED flashes This is caused by intermittent internet stream and not a fault with the radio. Unlike traditional radio broadcasts, there is a finite limit to the number of people who can listen to a radio stream at any one time. If you ...