With connectivity issues, one thing that springs immediately to mind is that your router is set to auto channel hop and has set itself to channel 12 or 13. Unfortunately, the Q2 is not able to use these two channels because it is based on a US WLAN chipset. Try setting your router to one of channels 1 - 11 to see if this fixes the issue.

So we can help you further, can you work through the following example and let us know exactly where the unit fails?

• Start with the radio turned off and disconnected from your computer.
• Turn on the radio using the switch at the back
• Attach the radio to your computer using the USB cable supplied
• Launch the Q2 Internet Radio Application which you should have downloaded and installed already
• Presently you should see the computer icon in the bottom left hand corner turn green. The red LED on the radio should start to flash.
• Press the blue Networks tab
• In the Available Wifi Networks column you should see at least one network listed.
• Make sure you identify your own network correctly and drag this into the #1 position on the Chosen Networks tab (even if there is one there already just drag it on top).
• If you have a security password you will be prompted to enter it. It is important that you type in the password exactly as it appears in the router set-up page. Bear in mind that WPA passwords are case sensitive.
• The Network is now configured. The network name text in the Chosen Networks column should change from black to orange to green and the network icon in both the bottom left and in the Chosen Networks column should turn green. Also the red LED on the radio should stop flashing and be extinguished. The radio is now connected to the network

If the radio will not connect check the following in this order:

• Try turning the radio off and on again  In order to conserve battery power the radio does stop looking for a network after five minutes if it hasn't found one by then.
• Did you correctly identify your own network? Unless you changed the SSID of your network the generic name will not be immediately obvious so you may have mis-identified an adjacent network as your own. Open the configuration page for your router (e.g http://bthomehub.home/ and change the SSID to something more memorable.
• Did you type in the password correctly complete with spaces and capitalisations? The application does not inform the user if the password is incorrect so you have to be careful here. To re-enter the password just drag the desired network on top of the old one and type in the password again.
• Try moving the radio nearer the router. Turn the radio off at the back and move it right next to the router. Turn it on again and wait until the red light is extinguished. This should not take more than two minutes, if it does....

• Is your router configured for DHCP? If you have set it to manual IP the radio will not be issued an IP address and so cannot connect. At present the radio only works with DHCP enabled routers (all routers are DHCP enabled by default) You can check and adjust this in the router set up page.
• Is your router set to Auto channel hop? If so it may be using Channels 12 or 13. Because the Q2 uses only channels 1 – 11 it may not be able to see your router. Please set your router to a set channel between 1 – 11.

• Try changing the wifi security protocol from WEP to WPA2 - this has helped in many cases where the radio will not connect.

Let us know if you are still having problems after trying these tips. If you are not able to make changes to your router setting, please tell us the make and model so that we are able to assist further.